We invite experienced professionals, talented office support and new graduates to investigate the broad range of employment opportunities identified below. To learn more about our association, go to the AMA Workplace, or check out our employee benefits.

The American Medical Association (AMA), along with its Affiliates and Subsidiaries, is headquartered in Chicago and is the largest and most influential professional medical association. Also, as a major business entity we produce many products and services for physicians and consumers. Our headquarters facility houses more than 1000 employees, including Affiliate and Subsidiary staff.

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Position Detail

Customer Service Representative III (3384KAS)

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Responsible for handling phone inquiries of all types regarding membership benefits, membership pricing, and processing in an efficient and professional manner.  Respond to non-phone service inquiries as needed.  Responds to questions regarding AMA policy or any other issues in a professional, informative, and efficient manner.  Responds to service inquiries regarding AMA Press products promoted in the online and print catalogs.  Supports the online catalog by assisting with registration, passwords, and navigation.  Enters AMA Press book and subscription orders and research and resolve fulfillment problems.  Responds to inquiries regarding print and online journal subscriptions, including product information, pricing, order status, and billing. Assists constituents with access to JAMA and Archives Journals Online and CME Online by providing product and registration information and by assisting with passwords and navigation.  Responds to inquiries regarding AMA credentialing products.  Supports eProfiles by assisting with registration, passwords, and navigation.


• Bachelor’s degree or 4 years of customer service and/or telemarketing experience required.
• Experience with service center tools (e.g., telelphony, measurement, applications).
• Advanced knowledge of AMA structure and organization, AMA periodicals, books, products, and basic CPT-IS, Physician Profile, Physician Select information is needed.  Also needed is more advanced knowledge of current AMA physician advocacy issues) and of the AMA membership product.
• Excellent oral communication skills, and experience communicating with physicians in writing and by phone.
• Ability to react quickly, calmly, and with sound judgment to customer requests and complaints
• Ability to learn and effectively work with computerized systems and computers
• Strong listening skills as well as oral and business writing skills
• Well developed personal computer skills, including expertise with Microsoft suite of software
• Strong problem solving skills
• Extraordinary customer service skills and ability to establish and maintain relationships with AMA constituencies and AMA staff
• Ability to analyze data and affect change as a result
• Ability to assume management responsibilities as assigned    

In return for your expertise, the AMA also offers a unique opportunity – to play a role in shaping the way health care is provided in this country.  We offer a competitive salary, and a comprehensive benefits package, as well as a convenient downtown location. 

To apply for this position internal candidates can complete an Internal Career Opportunity Application found on the AMA Intranet site, and submit it to Kelly Siewert in Human Resources.  External applicants may apply by emailing your resume to or faxing it to (312) 464-5871.  You may also apply online at We hope to hear from you soon! 

 We are an equal opportunity employer, committed to diversity in our workforce, and we encourage Veterans to apply.

Position Type

Full Time

Assigned Departments

Advertising/Sales/Customer Service Chicago

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