We invite experienced professionals, talented office support and new graduates to investigate the broad range of employment opportunities identified below. To learn more about our association, go to the AMA Workplace, or check out our employee benefits.
If you experience technical difficulty completing the AMA's application for employment contact Placement@ama-assn.org
The American Medical Association (AMA), the nation’s largest professional Association of physicians, has a dynamic opportunity for the right individual. In this vital role, you will direct the daily activities of the end-user IT Help Desk (Support Center) and Computer Operations staff. You will be responsible to ensure a single point of contact for first, second, and third level handling of incidents, requests and problem management reporting, change control verification, and work station/server support. The Director will monitor staff performance on a daily basis and coach staff on support activity, call handling and work load prioritization. Additional responsibilities will be to identify ways to effectively manage shift pattern requirements, oversee identification and resolution of incidents and problems associated with end-user computing hardware and software (PCs, peripherals, desktop software). You will also be responsible for escalation procedures and will be responsible for the communication of incidents across both IT and business stakeholders. In addition, you will manage and coordinate Data Center events, incidents and requests and ensures that all data center events, requests and problems are resolved in a timely and efficient manner.
The American Medical Association (AMA) is the nation’s largest professional Association of physicians. We are headquartered in Chicago with smaller offices in Washington DC and in New Jersey. All of the AMA offices are within easy access of public transportation and are located in modern work facilities with complete administration and office support.
We are an equal opportunity employer, committed to diversity in our workforce. We encourage veterans to apply.
Internal candidates may apply by completing an internal Career Opportunity Application found on our Intranet site, and submitting it to Mary Hebein in Human Resources. External applicants may apply by going to www.ama-assn.jobs.
|Computer and Information Management||Chicago|